Service & Warranty

IMPORTANT INFORMATION!

TecMate will not accept responsibility for loss of product or damage to product that was shipped to a TecMate facility or distributor without prior authorization.

GENERAL PROCEDURE:

Consult with the dealer or distributor from whom you purchased the product. In most cases the dealer or distributor will resolve your problem directly and efficiently.  Find your closest distributor.
Otherwise, use the Contact Form to make contact directly. Please provide detailed information. The TecMate facility responsible for your country will make contact during normal office hours and assist further.

USA & CANADA: TecMate North America directly manage after sales service for retail / consumer and professional / shop products. Please fill out the Contact Form or contact TecMate North America for further assistance.

EUROPEAN WARRANTY: Within the first 14 days the consumer has the right to reject the goods if they are not of satisfactory quality, not as described or not fit for purpose. This starts from the point the consumer has received the goods. If the customer has purchased without seeing the goods (ie internet sale) then the consumer can also return the goods just because the consumer has decided he no longer wants them. The consumer has a further 14 days to return the goods to the seller from the point of notification. The seller is entitled to full refund including standard carriage costs, including the cost to return the item to the seller. If the customer has paid special delivery then the seller only has to cover the standard carriage costs. The seller must refund this within a reasonable time (14 days) of receiving the goods back from the consumer.

If the items arrive damaged or faulty then the consumer has the right to reject or receive a replacement. The consumer has 14 days to notify the seller, 14 days to send back and the seller has 14 days to refund or replace.

If the item becomes faulty within 6 months of receiving the goods due to a defect, then consumer has the right to repair or replacement as the defect is considered have been there at point of purchase. If the repair or replacement is not satisfactory or not performed within a reasonable time then the customer is entitled to a refund. This doesn’t need to be the full amount, the reseller can deduct wear and tear.

If the item becomes faulty 6 months after receipt of goods then the consumer has to prove that the item was faulty when purchased.

The seller cannot charge the consumer for the repair, or the costs involved in having the item repaired and sent back to them – but only if that fault was deemed to have existed at point of sale.

To authorize return for assessment, repair, or replacement of product to any global TecMate facility, an RGA # (Return Goods Authorization number) must be issued to track progress.  DO NOT ship your product directly to a TecMate facility without prior authorization or without an RGA #.

LIMITED WARRANTY
TecMate (International) offers a limited warranty to the original purchaser at retail of this product. This limited warranty is not transferable. TecMate (International) warrants the product from date of purchase at retail against defective material or workmanship. See warranty period by product listed below.

If such should occur the unit will be repaired or replaced at the option of TecMate (International) or its fully owned subsidiaries. It is the obligation of the purchaser to forward the unit together with proof of purchase (see FAQ below), transportation or mailing costs prepaid (unless assessed by TecMate, see FAQ below) to the TecMate (International) or its fully owned subsidiaries or its authorized representative in the country of purchase.

This limited warranty is void if the product is misused, subjected to careless handling, is modified (including supply and/or output cable) or has suffered physical damage, or is repaired by anyone other than the factory or its authorized representative. TecMate (International) makes no warranty other than this limited warranty and expressly excludes any implied warranty including any warranty for consequential damages.

THIS IS THE ONLY EXPRESS LIMITED WARRANTY AND THE MANUFACTURER NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME OR MAKE ANY OTHER OBLIGATION TOWARDS THE PRODUCT OTHER THAN THIS EXPRESS LIMITED WARRANTY. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

Warranty by product or product group

FAQs

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