Service & Warranty

Use the Service form to initiate repair in / out of warranty or exchange under warranty of your TecMate product.

To learn more about Warranty coverage, see section LIMITED WARRANTY below.


Service Form


IMPORTANT INFORMATION! 
TecMate will not accept responsibility for loss of product or damage to product that was shipped to a TecMate facility or distributor without prior authorization. 

GENERAL PROCEDURE: 

Consult with the dealer or distributor from whom you purchased the product. In most cases the dealer or distributor will resolve your problem directly and efficiently.  Find your closest distributor.  Find your closest distributor.
Otherwise, use the Service Form to make contact directly. Please provide detailed information. The TecMate facility responsible for your country will make contact during normal office hours and assist further.

  USA & CANADA: TecMate North America directly manage after sales service for retail / consumer and professional / shop products. Please fill out the Service Form or contact TecMate North America for further assistance.

To authorize return for assessment, repair, or replacement of product to any global TecMate facility, an RGA # (Return Goods Authorization number) must be issued to track progress.  DO NOT ship your product directly to a TecMate facility without prior authorization or without an RGA #.

LIMITED WARRANTY

TecMate (International) offers a limited warranty to the original purchaser at retail of this product. This limited warranty is not transferable. TecMate (International) warrants the product from date of purchase at retail against defective material or workmanship. See warranty period by product listed below.

If such should occur the unit will be repaired or replaced at the option of TecMate (International) or its fully owned subsidiaries. It is the obligation of the purchaser to forward the unit together with proof of purchase (see FAQ below), transportation or mailing costs prepaid (unless assessed by TecMate, see FAQ below) to the TecMate (International) or its fully owned subsidiaries or its authorized representative in the country of purchase.

This limited warranty is void if the product is misused, subjected to careless handling, is modified (including supply and/or output cable) or has suffered physical damage, or is repaired by anyone other than the factory or its authorized representative. TecMate (International) makes no warranty other than this limited warranty and expressly excludes any implied warranty including any warranty for consequential damages.

THIS IS THE ONLY EXPRESS LIMITED WARRANTY AND THE MANUFACTURER NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME OR MAKE ANY OTHER OBLIGATION TOWARDS THE PRODUCT OTHER THAN THIS EXPRESS LIMITED WARRANTY. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

Warranty by product or product group

AccuMate:

2 year limited warranty

Accugard:

2 year limited warranty

Diagnostic Tools (BatteryMate, CarbMate, IgnitionMate, SycnhroMate, TestMate, VacuumMate):

2 year limited warranty

OptiMate PRO battery chargers:

2 year limited warranty

OptiMate & OptiMate Lithium battery chargers:

3 year replacement warranty

OptiMate Acessories (OptiMate CABLE, OptiMate LED, OptiMate USB, OptiMate MONITOR, OptiMate TEST):

3 year replacement warranty

FAQs

1. I have lost my paper receipt or electronic proof of purchase. How can I prove the product should still be covered under warranty?
On an OptiMate, AccuMate or Accugard battery charger product there is a date stamp detailing when the product was manufactured. The date format is MMYY (month-year) for example, May 2017 is written 0517. TecMate (International) will extend warranty for up to 1 year from thedate stamped on the product. For a Diagnostic Tool or OptiMate PRO, the date is included in the serial number. If you are unsure how to determine the manufacturing date, please contact TecMate (International). Alternatively, make contact the dealer or retail / internet store you purchased the product from and ask for a copy of your receipt or proof of purchase.

2. Is it necessary to prepay shipping if I want to send my product in for assessment / repair?
YES. For all repair related inquiries in or out of warranty, especially for diagnostic tool products, the product should be assessed by qualified personnel to determine the extent of damage, how it was caused and who bears responsibility. Exception: if a product was assessed by authorized TecMate personnel using alternative means such as photos, video or video conferencing, and then deemed to be a valid warranty claim, TecMate may choose to directly replace the product or/and ship the damaged product to a TecMate facility.

3. I opened the product to check for damage / water, did I void the warranty?
YES. Opening / disassembling the product makes it impossible for TecMate to determine true cause of damage. As an example, the weatherproof seal may have deteriorated and caused ingress of water.

4. Is my product warranty void if I cut the input / AC supply cable?
YES. The supply cable is delivered with an internationally recognized safety approved AC connector that fits the regulated AC outlet in your country. Cutting that cable means the product is modified and we cannot be sure damage to the product is due to an unregulated / unauthorized AC supply.

5. Is my product warranty void if I cut/modify the output cable?
YES. The output cable forms part of the product and ends in an safety approved connector. It is more appropriate to use TecMate approved cable accessories to make your custom connection and then connect to the charger.
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